SMART Insight is a dashboard and offers managers an Intelligent Management information system from which customer contact can easily be managed and improved.
With our Management Information dashboard you have all our knowledge and experience with automated analyzes, data, advice and a ready-made customer Contact Center control model. With SMART Insight you are always in control! And you can focus on performance, quality, costs and customer value.
of SMART Insight
Benefits of SMART Insight
But we use Power BI as a call center dashboard!
Maar wij gebruiken Power BI!
We are happy to answer all your questions about our Call Center Dashboard
Track Call Center Metrics
KPI stands for Key Performance Indicators or Critical Performance Indicator. These standards ensure that you map the performance of your organization, the teams, but also the individual employees. By drawing up clear KPIs you steer an organization based on data. Good KPIs are drawn up on the basis of the SMART principle: