Management Consultancy

Concrete and result-oriented consultancy

Dimenzi supports managers with the insights, knowledge and resources they need to optimize customer contact. We do this on the basis of the experience we have gained internationally in various consultancy and interim assignments. The result? Successful teams and positive business cases.

Contact Centers that already use Dimenzi's solutions

NRC werkt met Dimenzi SMART Dashboard
afbeelding-natuurmonumenten-logo
ANWB werkt met Dimenzi SMART Dashboard
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IKEA-Logo
Elkien werkt met Dimenzi SMART Dashboard
CAK werkt met Dimenzi SMART Dashboard
Logo DHL
Gazelle werkt met Dimenzi SMART Dashboard
XS4all werkt met Dimenzi SMART Dashboard

Optimize customer contact in 3 steps

Step 2

Our approach

We analyze the issue, determine the potential of the organization and what is needed to achieve the desired improvement. We then analyze the way of working, the level of knowledge, quality of the contact, the people, the customer experience and other aspects that contribute to better customer contact. We analyze data per component and conduct interviews, after which we jointly draw up a clear plan of action.
Step 1

The request for help

We always start by deepening the request for help. What do you encounter, what do you want to improve and what goal do you have in mind. We discuss the different and important aspects within customer service, such as management information, team performance, customer experience and the use of different channels. Based on this, we determine the exact goals and get started.
Step 3

The result

We offer you all the insights and teach you the skills you need to optimize the working methods within your organization. In addition, we also help you manage changes successfully by proactively supporting you in this process. The result? A customer service that realizes desired objectives, optimally supports customers and responds well to their needs.

Optimize customer contact in 3 steps

Step 1

The request for help

We always start by deepening the request for help. What do you encounter, what do you want to improve and what goal do you have in mind. We discuss the different and important aspects within customer service, such as management information, team performance, customer experience and the use of different channels. Based on this, we determine the exact goals and get started.
Step 2

Our approach

We analyze the issue, determine the potential of the organization and what is needed to achieve the desired improvement. We then analyze the way of working, the level of knowledge, quality of the contact, the people, the customer experience and other aspects that contribute to better customer contact. We analyze data per component and conduct interviews, after which we jointly draw up a clear action plan.
Step 3

The result

We offer you all the insights and teach you the skills you need to optimize the working methods within your organization. In addition, we also help you manage changes successfully by proactively supporting you in this process. The result? A customer service that realizes desired objectives, optimally supports customers and responds well to their needs.
Managing customer care
The performance of our teams has improved greatly with the knowledge we gain from SMART Insight.
XS4ALL​

Together, 30 years of experience
in Customer Contact

We are Nick Elshof and Wietse Westerhuis, initiators of SMART Insight and founders of Dimenzi. As interim managers and management consultants, we have over 30 years of experience within the Contact Center industry, which enables us to support various organizations on various fronts.
We believe in doing, not just thinking. Knowledge alone is of little use to you; it is the combination of knowledge, insights, skills and support that ensures the actual and best result.

Do you want to know more about Dimenzi?