CALL CENTER REPORTING
Call Center analytics software: SMART Insight
SMART Insight offers managers an omnichannel to improve customer service and from which customer contact can be easily managed. With SMART Insight contact center software you have all our knowledge and experience with automated analyzes and advice and a ready-made customer control model.
Improving customer service with reliable analysis and workforce forecasting
With our Software you are always in control! And you can focus on performance, quality, costs and customer value.
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This is what our call center analytics solves for you
Clear insight for your business
improve customer service with SMART Insight
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CALL CENTER REPORTING TOOL
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Call center reporting
SMART Insight is ideally suited to build a complete Table F. We can fully integrate this in the design of the blueprint with all organizational dimensions. By applying a clear cascade, it is immediately clear who can make which contribution.
Call center reporting metrics
KPI stands for Key Performance Indicators or Critical Performance Indicator. These standards ensure that you map the performance of your organization, the teams, but also the individual employees. By drawing up clear KPIs you steer an organization based on data. Good KPIs are drawn up on the basis of the SMART principle: