Managing Customer Care to the Next Level!
What is Dimenzi?
from Customer Contact!
SMART Insight & Consultancy
Successfully managing customer contact starts with a good understanding of customer experience and the performance of the customer service organization, in order to subsequently be able to take the right action. That is why managers with SMART Insight are 2 to 3 times more effective in managing customer contact. You will not only see the performance of your organizations, but also the root causes of what you can do to improve your performance.
Dimenzi has a lot of experience in improving business results in customer contact. We do this on a project basis by means of interim management and consultancy.